Privacy policy

Last updated: 6 October 2026

GlobalTrade Mail is the email app of the GlobalTrade ERP. It is made for the employees of the companies that use the ERP: each person opens, from their phone, the company mailbox their company already assigned to them. It is not an email service for the public. This policy explains what data the app processes, why, and who it is shared with.

Who is responsible

GlobalTrade, operator of the GlobalTrade ERP (Ecuador), provides the service to your company. Your company owns the mailbox and the ERP account and decides who has access, for how long, and when it is closed.

How you sign in

With the same ERP credentials: company code, user and password. The app has no sign-up of its own and no Microsoft or Google sign-in. If you enable Face ID / fingerprint, the ERP access is stored only on your phone (in the system's secure store, Keychain / Keystore) to reopen the session; it never leaves the device. The mailbox password is entered once by whoever links the mailbox: it is stored encrypted on the ERP server and never stored on the phone.

Where the mail lives

The mailbox is a company email account hosted on the company's mail server (Mailcow). The app does not connect to the mailbox directly: it always goes through the ERP's servers, which read and send mail over IMAP/SMTP with the same rules as the web version. The mail stays on your company's server.

What data the app processes

• User: your name and your company email address, as recorded in the ERP.
• Mail: the mailbox messages (headers, bodies, attachments, senders and recipients), folders and searches.
• What you write: drafts, templates, signature, scheduled sends and follow-up reminders. They are stored on the ERP server (and, until sent, on the phone).
• CRM data: when you open a message, the app shows data about the sender's company that is already in your company's ERP (score, balance, invoices, claims). It is read-only; the app does not change it.
• Notifications: your device's push token (Expo / APNs / FCM) and the content of the alert: sender, subject and first line. You can turn on "Hide content" so the alert only says there is new mail.
• Cache on the phone: to open mail instantly and read it offline, the app keeps a local copy (SQLite) of the latest headers and of the messages you opened. It is deleted when you sign out or disconnect the mailbox. In Settings you can turn off "Store mail on this phone".
• Technical log: the ERP server logs sign-ins (date, user, IP) to protect accounts, like the web version.

AI features

The app offers a reply draft, translation and a summary of a message. They work only when you tap those buttons: at that moment the ERP server sends the text of the selected message to Google Gemini and returns the result to you. The AI never reads your mailbox on its own, never sends mail by itself and never invents prices or business data: only what you review and send goes out. Summaries are cached on the ERP server for up to 24 hours.

What we do NOT do

No advertising. No analytics, no tracking and no third-party SDKs for advertising. We do not sell data. The camera, photos and files are used only when you choose an attachment. Remote images in a message are not downloaded until you tap "Show images" (or enable the option to always show them).

Who processes the data

• The GlobalTrade ERP server and your company's mail server, where the mail lives.
• Expo (notification service), Google Firebase Cloud Messaging and Apple Push Notification service: only to deliver alerts (title, text and a message identifier).
• Google Gemini: only when you ask for a draft, a translation or a summary, with the text of that message.

How long it is kept

Mail, templates, signature and scheduled sends live on your company's servers and are kept according to your company's policies, not the app's. On the phone, the cache is deleted when you sign out; drafts and unsent mail are kept until you send or delete them, and are also deleted when you sign out.

Your rights

You can view and correct your display name and signature in the app, change notifications, turn off the local cache and disconnect the mailbox. Because the mailbox and the ERP account belong to your company, requests to access, correct or erase your data are handled by your company's administrator.

Deleting your account

The app cannot delete the mailbox or the ERP user: they belong to your company. What you can do from the app is disconnect the mailbox and sign out: the mailbox password stored when it was linked is removed from the server, the notification token is deleted, and all mail stored on the phone is erased. The steps are on this page. To close the mailbox or the ERP user, ask your company's administrator.

Minors

GlobalTrade Mail is a work tool for people aged 18 and over.