Support
GlobalTrade Mail is the email app of the GlobalTrade ERP: it opens, from your phone, the company mailbox your company assigned to you, with new-mail alerts, CRM data about the sender and AI help to reply, translate and summarise.
Only employees of companies that use the ERP can sign in, with their ERP company code, user and password. There is no public sign-up.
How to get help
First talk to your company's ERP administrator: they manage your user, your mailbox and the mailbox password, and can link it again if it stopped working.
The support email is not configured yet. Contact your company's ERP administrator.
To help you faster, include:
- Your company code and your ERP user (write from your company email if you can).
- What you were trying to do, what happened and the approximate time.
- Your phone model and system (iOS or Android), and the app version (Settings, at the bottom of the screen).
- A screenshot if possible. Never send ERP or mailbox passwords.
Frequently asked
- I cannot sign in. Check the company code, user and ERP password (the same as the web version). If you forgot the password, ask your company's administrator to reset it; the app has no password recovery of its own.
- It says "Mailbox disconnected". The mailbox password changed or is no longer valid. In Settings → Account enter it again, or ask whoever manages your company's mail.
- It says "Mail is off" or "No mailbox". Your company has not enabled mail in the ERP, or your user has no mailbox linked. The administrator enables it from the web version.
- I get no alerts. In Settings → Notifications check they are on and that the phone allows notifications for the app. Alerts are delivered through Apple's and Google's services and can take up to a minute.
- I do not want mail stored on the phone. In Settings turn off "Store mail on this phone". When you sign out, stored mail is always erased.
- I want to delete my account. See how to disconnect the mailbox and sign out.
- Privacy. Read the privacy policy.